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VIDA.ai · MRNM SERVICE

Maintenance & Repair Notification
Management Service

As a ViDA.ai event hub, MRNM (Maintenance & Repair Notification Management) integrates device status, anomaly detection, and multi-channel notifications, turning scattered maintenance events into traceable, analyzable, and decision-ready management workflows.

Anomaly Detection Monitors equipment status in real time and automatically identifies abnormal events
Today's Events 18
Average Repair Time 42min
SLA Achievement 96.8%
Open Cases 5

Real-Time Equipment Monitoring Map

Monitors device online status, CPU, memory, and network status across Taiwan

● Normal ● Abnormal ● Offline
Taiwan Map
MD000277 CRITICAL
2026/1/5 PM11:30:28
  • Communication Status: Abnormal
  • CPU Usage: 100%
  • Uptime: 120 min
  • Recognition Records: 0 records

Device Statistics Overview

8 TOTAL DEVICES
Normal Online
5
Abnormal Warnings
2
Offline Status
1
Health Score
92.4%

System health monitoring uses icon colors to present maintenance status, allowing operators to identify faulty nodes at a glance.

Fault Repair Notification Management

When a device or service anomaly is detected, the system automatically creates a work order, significantly reducing the response time for maintenance personnel.

INCIDENT_MANAGER_v2.4

Automatically Dispatch Incident Tickets

After AI detects an anomaly, it immediately creates a repair incident and dispatches an engineer.

Complete Maintenance History Records

Fully preserves handler, time, and content records for auditing and performance tracking.

Multi-Channel Real-Time Notification

Supports SMS, Email, LINE, and API notifications.

SMSLINEEmailAPI

Management Decision Basis

The system automatically calculates metrics such as fault type, mean time to repair (MTTR), and improvement rate, providing management with accurate data support.

MTTR Optimization

22% Average repair time shortened over the past 3 months

Preventive Maintenance

15% Potential risks intercepted before occurrence

Fault Type Distribution

100% Fault Distribution
  • CPU
  • Network
  • Disk

Maintenance Processing Time Trend

Processing performance: maintained at A+ this month

Visualized Management

  • Real-time dynamic map marking
  • Color-coded warning status at a glance
  • Centralized monitoring across regions

Automated Notification

  • Automatic work-order assignment for anomalies
  • LINE / Email multi-channel notifications
  • Shorten by 60% response time

Digitalized Decision-Making

  • In-depth fault type analysis
  • Engineer handling performance statistics
  • Accurate equipment lifecycle assessment